Frequently Asked Questions

Q. Can you create a custom piece of jewelry or make small changes to one of your existing styles?
A. Yes we can create a custom piece or make alterations on our existing styles. Please refer to our Custom page.

Q. What is the difference between natural and created gemstones?
A. Created gemstones are formed in a controlled environment whereas natural gemstones are formed by mother nature’s natural processes. Both share the same physical, chemical and visual properties. The lab produced gemstone is usually free from major defects and can be structurally stronger than a natural gemstone while also having optimum color.

Q. Will I be charged sales tax?
A. Currently, sales tax is only collected on orders shipped to addresses in the state of Ohio.

Q. Does Klässe Jewelry Mfg. Corp. sell fancy colored diamonds?
A. Yes, we do sell fancy colored diamonds. Please contact us via email with shape, size and color and one of our diamond specialists will be in contact with you shortly.

Q. Can I purchase from your company if I live outside of the United States?
A. Yes, however, please refer to our International Shipping under the Shipping page.

Q. What payment methods do you accept?
A. We accept credit card (VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER), US money orders or cashier checks, and personal checks (order will not be processed for 30 days or until personal check has cleared).

Q. Am I liable for my purchase while it is being shipped?
A. We fully insure all orders all the way to you. That means that when your order is in transit to you, shipment is always risk-free. After the package has been delivered to the shipping address it becomes your responsibility. Klässe Jewelry Mfg. Corp. reserves the right to have a signature required for any package with out notification.

Q. Can you help keep my purchase a surprise?
A. Since jewelry if often given for special occasions, we will be flexible in helping you create a wonderful surprise for that special someone in your life. We can expedite your delivery for a certain date that you need the purchase delivered by, or we can ship your order to an address other than you billing address to help you keep your surprise. If you will not be at the billing address to receive your purchase and wish to have it sent to an alternate address, for security reasons, to protect our customers against fraud, we will confirm that your credit card has the alternate shipping address on file. To help expedite your order, simply make sure that your issuing bank has this alternate shipping address on file. (Please refer to Shipping) Note: If payment is made with, US money order or cashier check, no verification is needed on the alternate shipping address.